Whether it’s being a great parent or an outstanding clinician & team leader, we all want to become exceptional at what we do!

But those rare individuals who become truly exceptional, do so, NOT because they are BORN exceptional or BELIEVE they are exceptional.

On the contrary, they become exceptio...

You know how you want things done. You know how things should work. 

So, why does the staff keep making mistakes?

Why can’t they do what you’ve asked them to do?

Why do they keep forgetting how you want it done?

And why do you feel you have to micromanage them in order to get it “right” every ti...