WE are the biggest obstacle to exceptional teamwork!

We blame our staff for not getting along with each other, not treating patients well, and making too many mistakes.  We believe that “If only my staff would improve, my practice would improve!”

But when we do, things rarely get better.

I felt t...

Many practices have lost control of staff time off.  Too many “sick days”, poorly planned vacation time, chronic late arrivals, & more than one staff out at a time.  All create havoc to our schedule.

After struggling with this issue for years, we came up with a system that gave us most of what we w...

Ultimately, the success of our practice is not limited by the economy, competition, or any other external factor. It thrives (or simply just survives) on our ability to hire, train, and retain an excellent staff. With an exceptional staff, we are able to consistently deliver an outstanding patient e...

Confronting an employee is tough to do and easy to avoid.  A dental practice is an intimate environment and there are few places to have a confidential conversation without everyone else knowing about it.  That being said, WE are the ones who benefit or suffer from the behavior and performance of ou...

It all came to me in a flash!

One early January day, I was driving to work, thinking about the coming year, when I realized that I didn’t like working with several of my staff. No, it was worse than that: I dreaded facing them each day. My life was busy enough with a growing family, practice respon...