I hate disappointing patients! Their referrals are the life blood of the practice.  To plagiarize a similar saying:  Happy patients, happy (professional) life!

So as summer approaches, for me it’s a great opportunity, but also a time of stress.  The requests to get patients in or out of treatment b...

I’ve found that it’s nearly impossible to make any significant improvements to the practice after Thanksgiving and before the New Year.  Everyone is so distracted by the Holidays.

So, after many years of failed attempts at trying to make practice improvements during this season, we finally gave up....

It’s been a rough year! We all need a break!

We routinely close the office during the week between Christmas and New Years to allow our staff to enjoy more time with their families.  Unfortunately, the last day before the break and the first day after the week we're slammed!  Broken brackets, lost ...

COVID-19 has disrupted all of our practices. There were weeks (or possibly months) in which New Patients, Observation patients and Starts were curtailed.  And now we’re trying to establish a new practice equilibrium by rethinking “how we’ve always done things”.

This year, we’ve played catch up, res...