Our office “systems” or procedures are the habitual way our staff does their work – how they file insurance, schedule patients, or collect overdue accounts.  These procedures can either be well designed and reliable or they can be disorganized and inconsistent.

When things go wrong in the office, i...

WE are the biggest obstacle to exceptional teamwork!

We blame our staff for not getting along with each other, not treating patients well, and making too many mistakes.  We believe that “If only my staff would improve, my practice would improve!”

But when we do, things rarely get better.

I felt t...

Ultimately, the success of our practice is not limited by the economy, competition, or any other external factor. It thrives (or simply just survives) on our ability to hire, train, and retain an excellent staff. With an exceptional staff, we are able to consistently deliver an outstanding patient e...

Why do we even bother with “staff evaluations”?  Do they really do any good?  Do we have them because we think we should?  Or have we avoided them because they’re uncomfortable or we feel they won’t help.

If so, the research confirms our suspicions:

1. EVERYBODY HATES THEM - Staff evaluations are u...