"The Successful, not Stressful Practice" Blog

PATIENT MANAGEMENT - Anticipating the Summer Orthodontic Rush

I hate disappointing patients! Their referrals are the life blood of the practice.  To plagiarize a similar saying:  Happy patients, happy (professional) life!

So as summer approaches, for me it’s a great opportunity, but also a time of stress.  The requests to get patients in or out of treatment b...

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STAFF MANAGEMENT - Don't Leave Excellence to Chance!

You know how you want things done. You know how things should work. 

So, why does the staff keep making mistakes?

Why can’t they do what you’ve asked them to do?

Why do they keep forgetting how you want it done?

And why do you feel you have to micromanage them in order to get it “right” every ti...

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PATIENT MANAGEMENT - Delivering bad news

Patients and parents often react negatively to hearing what they consider bad news.  It may be the need for extractions, or the advantage of uncovering a gingivally impacted tooth, or the risk of decalcifications due to poor brushing.

Here are three suggestions to make these types of discussions mo...

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