Confronting an employee is tough to do and easy to avoid.  A dental practice is an intimate environment and there are few places to have a confidential conversation without everyone else knowing about it.  That being said, WE are the ones who benefit or suffer from the behavior and performance of ou...

"Every day there are patients to treat and treatment plans to do and, oh yeah, there's that staff person I need to talk to and the dentist I need to call.  And then there’s payroll to get out, supplies to order, a new chairside assistant to train and, yes, I must do something about marketing because...

Everyone wants a successful practice.  Some will be able to achieve it, some will not.

We are told the best way to achieve something is to set a goal. But Successful and unsuccessful people share the same goals. So, the goal can’t be what differentiates the winners from the losers.

What differenti...

It all came to me in a flash!

One early January day, I was driving to work, thinking about the coming year, when I realized that I didn’t like working with several of my staff. No, it was worse than that: I dreaded facing them each day. My life was busy enough with a growing family, practice respon...